Shipping policy

Shipping information

Amazingwool uses DHL and Postnl for shipping to ensure that you receive your package as soon as possible. We ship worldwide. Our online store is based in the Netherlands. Only in the Netherlands it is free shipping for orders that are more than € 50,-.

 Delivery options

 In order to provide you with the best possible service, we offer various options in the field of delivery and collection of your order. We list them below. As soon as you start the order in the website and you want to check out then automatic the correct shipping costs are calculated and shown for your country.

 Delivery time (The Netherlands)

We state the delivery time for all products within our webshop. For products that we have in stock, this is 1-3 working days. For products that our supplier has in stock, this is 3-5 working days. This depends on the respective supplier. If an item is no longer in stock, you cannot place this item in your shopping cart.

Orders consisting of items with different delivery times are shipped when collected. The article with the longest delivery time applies to the delivery time of your order.

You will receive a track & trace code for your delivery so that you are aware of the day that the parcel will be delivered to your house.

Delivery times to countries other than the Netherlands are depending on the country shipped to. Depending on the country it can take approximately 3 days till 2 weeks.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Amazingwool is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Amazingwool is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship worldwide.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.